Privacy, plainly

What you send us

When you submit an inquiry form we receive your name, email address, optional company and phone number, your message, and for quote requests the equipment you selected. Our server also records the time of submission and the IP address it came from, which we use to limit abuse.

Submissions are validated, screened for automated abuse and stored on our server in Orlando, Florida, outside the public website. They are used only to respond to your inquiry and to prepare quotes or proposals. We do not sell personal information.

What stays in your browser

Some features remember choices in your browser’s local storage. This information stays on your device and is not sent to us unless you submit a form that includes it:

• Quote basket (ps_basket): the equipment you added, until you submit a quote request or remove it.
• Motion preference (ps_motion): whether animation is on or off.
• Sound preference (ps_sound): whether optional sound is on.
• Introduction (ps_intro_seen): whether you have already seen the opening sequence, so it does not replay every visit.

You can clear these at any time by clearing this site’s data in your browser.

Cookies and tracking

This site sets no cookies and loads no third-party analytics, advertising, fonts or scripts. Typefaces, 3D libraries and Earth imagery are served from our own server.

Our own visitor statistics

To learn how the site is used, we run first-party analytics on our own server. It records the pages you view, how long you are actively engaged, how far you scroll, which demonstrations, catalog items and calculators you use, whether you add equipment to the quote basket or submit an inquiry, which external site referred you, and any campaign tags in the link. It keeps a random identifier in your browser’s local storage (not a cookie) so we can tell new from returning visits; clearing site data removes it. It does not record what you type into forms, keystrokes, or screen activity, does not fingerprint your device, and shares nothing with third parties.

Your approximate country (and region or city where available) is derived from your IP address on our server using a local database. Only a truncated address (the last part removed) is kept, for security purposes, and is deleted after a short period; the statistics we keep longer contain no IP address. We honor Do Not Track and Global Privacy Control: if your browser sends either signal, nothing is recorded. You can also opt out on this browser by visiting any page with ?notrack=1 added to the address. Location from an IP address is approximate and can be wrong.

Server logs

Like most web servers, ours keeps standard access logs: IP address, time, the page requested and the browser’s identification string. We use them for security and troubleshooting.

Live data and your location

Pages that show live satellite and space-weather data request it from our server, which retrieves public data from CelesTrak and NOAA. No information about you is passed to those providers.

The geostationary dish-pointing tool can use your location only if you press its button and your browser asks you to allow it. The calculation runs in your browser and your location is never sent to us.

Your requests

To ask what we hold about you, or to have an inquiry deleted, use the contact page and include your reference number if you have one.